Clayton Homes
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sulphur Springs, TexasDeposit not refunded. I appears that all complaints initially receive a templated response with legal buzz words and phrases. That is a red flag that a customer's best interest is not a consideration.
3 weeks ago I was informed by the Office that a refund would be sent to my PO box via certified mail. I waited 5 days it was not there.
I called and was told she had car trouble but it would be mailed that day. I waited 3 days.
Still no refund. I called and was told it...
I have texts and voicemails that suggest different. He informed me by text it is his choice not to sell to me. I have not received my $1000 40 days after being called and asked for it. and 3 weeks since deal was cancelled I've been told that..
The check is in the mail..Uhm?.And when I asked for the tracking number after several trips to the post office..Uh, I was told I would get it text to me that never happened..And now they're not..Taking my calls to have caller ID and whoever answers the phone tells me that neither the general manager *** young or the office Lady Haley is available..I'm 75 years old, older than anybody in that office, and if there's any disrespect taking place, it's to me, the salesperson..Is young..Ah, sometimes forgetting or overlooking things, but always..Encouraging me to proceed. All I want is my $1000 back.
That's all I want..Any help that I can get to get that?.Would be..Appreciate it. It's the Sulphur Springs, TX Clayton home and the general manager is *** young..
- Initial greeting
- Lack of specificity when asked for detailed answers
Preferred solution: Full refund
User's recommendation: If you have no knowledge check reviews and consult experts.
Junk from get go
Too many things to say! Would love to be able to attach photos!
Good example empty caulking tubes behind shower, joint compound globs under carpet, cabinets falling off the wall, both gable ends sheeting just scrapped in, shower connection in master bathroom wasnt tightened and leaked (unbeknownst to us and mold formed) and the list goes on. My wife and I were retired and thought this was a good idea for our golden years, HA that was a mistake! Never owned one of these before and SURELY NEVER WILL AGAIN! Model on Claytons lot was beautiful, of course lots of things look good on the surface!
But alas I could go on for hours!
We bought the shack in 2013 and have replaced all flooring, all cabinetry and all electrical outlets (as they pulled out of the walls)! Clayton has a S@&;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;t attitude for after the sales!
User's recommendation: I would NOT EVER dream of buying from Clayton Home (owners of Shult an Rockwell)
Fire hazard
- Cheap
- Set up crew
- Fire hazards because their not set up correctly
- Cheap
User's recommendation: Don't trust vanderbilt or clayton homes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaBad business dealings
Preferred solution: Let the company propose a solution
Home has been sitting on our land for over three month and still not completed
Home has been sitting on our land for over three months and still not completed H&H builders is the company My daughter is purchasing the new Clayton home from unbelievable slackers she ordered the new home through H&H builders they lollygag on everything how in the *** could this home sit on our land for over three months no electric hook up because the lazy bastards or so slackers tell me why in the *** no one would pull a permit in a timely manner regardless no heat no air-conditioning the house Has warped doors doors delaminating this is *** this is not even a new home any longer In my opinion closing date has been moved six times all I wanna do is *** curse because of the aggravation my daughters been going through H&H builders you rotten bastards
User's recommendation: *** no don’t use H&H builders Conway South Carolina
Water line leaks due to the staples they use while building the home
- Design of home
- How they sold us a damaged defective home
- Poor customer service
- Bad manufacturing
Preferred solution: Some sort of monetary relief.
User's recommendation: Stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Shelby, North CarolinaTerrible experience
- Service
- Repair men they sent
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid Clayton Homes at ALL costs.
Home sitting on our land for over three months still not complete
User's recommendation: *** no don’t use H&H builders
House
Preferred solution: Let the company propose a solution
User's recommendation: Would not recommend to go there any more
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rogersville, TennesseePoor workmanship and refusal to fix problems
- Deceptive sales and poor sales-client communication
- Poor service and refusal to correct problems
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy from Clayton they will not stand by their word or their work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oneonta, New YorkQuestionable Ethics
The Good
The house is great with experts noting the quality of the pipes, supporting pillars, etc. Clayton provides a warranty for factory flaws, and their handymen are generally fantastic.
The Bad
Clayton's communication is not always timely nor professional, and their customer service has been curt almost to the point of rudeness.
Our experience suggests that a call service or online system would better serve Clayton's profits, PR, and customers.
Weeks after the warranty expired, parts in the kitchen began falling off, and a year later, an appliance failed, demonstrating the care Clayton puts into the replaceable parts of the house. Several neighbors acknowledged the poor quality, and one noted how Clayton cheaps out. Potential buyers might consider adding kitchen, bathroom, and lawn repairs to their budget sooner than later.
The Ugly
Despite the housing shortage, the neighboring Clayton house has been on the market for years, and one of their hirelings trespassed and damaged our property. Clayton noted the damage was done by just a [worker] we use and mentioned when he would be by.
We cleared our schedule, but he did not show, wasting our time. In the months since, Clayton has yet to give us the worker's contact information, making the situation pretty sketchy. Clayton noted their worker has misled them at least once before, so their hiring unethical workers they cannot trust surprises and confuses us.
Conclusion
Owning a Clayton home has been more problematic and expensive than expected.
Living next door to a Clayton owned home has been surprisingly unpleasant. Clayton's defensiveness, general misinformation, and obstruction, implies poor morals.
Ultimately, we want to be good neighbors, and we want any new neighbors to be fully aware of the folks they are dealing with when they purchase a Clayton home.
User's recommendation: Assume poor customer service and that you will pay thousands more down the line.
Poor quality
User's recommendation: *** no
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Shelby, North CarolinaPrice Gouging
- Bad sales follow up
Preferred solution: Deliver product or service ordered
User's recommendation: Buyer Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hattiesburg, MississippiTerrible customer service
- Nice selection
- Worst customer service
Preferred solution: Good customer service
User's recommendation: Don’t contact them if you expect good customer service
Know where your money is going
Called Clayton homes, gave date that I wanted to be prepared to move in (6 months). I picked out home I was interested in, got pre-approved, i did the math and wanted to know where my money would be going.
I texted salesman to asked how they got total and his only response was to make an appointment, bring earnest money and proof of income. I called lender and she gave me itemized of the $14,500.00 difference, which included HVAC and moving and delivery. The home price included HVAC and set up and delivery so i questioned why this was being added to my financing and was told by Clayton salesman I was not being charged for these 2 cost given to me by lender but its against federal law to tell me what was including in the $14,500.00 added to my expense. At this point I felt uncomfortable to deal with this salesman and left.
I was very disappointed because I was prepared to make a purchase and I was insulted that a salesman would tell me he can add $14,500 to cost of mobile home but its illegal to tell me what I am being charged. I came to my own conclusion that things advertised as included are not included, but are in your financing.
Preferred solution: Let the company propose a solution
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Hello and thank you for making us aware of your concerns. Deposit refunds are sent from our corporate office and therefore may have been delayed.
We would be happy to check the status of your refund. Please email us at customeradvocacy@claytonhomes.com with your information and retail location you worked with.