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Clayton Homes - Class action lawsuit
Clayton Homes - Class action lawsuit
Among other things many other things for 4 years are AC unit has not been working properly. Every summer a tech is out here at least twice because the a coil freezes to a block of ice. Well upon changing furniture around in my youngest son's room who's not even 2, I...
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129 comments
#2177358

I had the same problem with a Clayton home - an AC freezing up each summer. It took 2 years to finally find the problem (after replacing nearly everything in the system).

The repair company that initially installed and maintained the unit finally found that the hoses and connections in the original build of the basic home had been made improperly. After replacing all the manufacturer lines and connections the problem went away and has not occurred since.

It seems that Clayton manufacturing had taken no time during construction to actually inspect, install or test any components they had installed. This was only one of MANY problems we have had with this home over the years, but possibly it might help you.

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ID
#1303544 Review #1303544 is a subjective opinion of poster.
Location
Newport News, Virginia
Service
Clayton Homes House Construction
Reason of review
Bad quality

Poor craft men ship

I would like to join a class action lawsuit. A/C freezes over, had fix multiple times. Pluming plastic for both hot and could used metal curved fittings instead of elbows break and leak. Huge water bills and repairs. Holes in floor hidden under tile. All kinds of issues. Bought in 2009 nothing but problems.

User's recommendation: Don’t buy get a full inspection.

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ID
#3578349 Review #3578349 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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New Reviewer

Faulty windows

I have springs popping out of my windows I can not open 3 of my windows or they slam nothing to hold them

User's recommendation: Ask for better windows.

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ID
#3542016 Review #3542016 is a subjective opinion of poster.
Location
Buckeye, Arizona
Pros
  • Friendliness
  • Seller
Preferred solution
Let the company propose a solution

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New Reviewer
Clayton Homes - Nightmare and it's not even over yet
Clayton Homes - Nightmare and it's not even over yet
Clayton Homes - Nightmare and it's not even over yet
Clayton Homes - Nightmare and it's not even over yet
Clayton Homes - Nightmare and it's not even over yet
Clayton Homes - Nightmare and it's not even over yet
Update by user May 04, 2022

Contacted Clayton to get an updated on 5/3/2022 - got a response on 5/4/2022 and was told the exact same thing I was told on March 16 (The contractor will be out next week to dig footings than we can order the inspection. We still have the stemwall to build, post...

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ID
#3541236 Review #3541236 is a subjective opinion of poster.
Location
Mesa, Arizona
Pros
  • Floorplans
Cons
  • Communication
Loss
$2400
Preferred solution
Refund for the easement, a price reduction to reflect the advertised price of the home at the time of purchase, a solid completion date, concessions for closing costs and reasonable/professional communication from the Mesa, AZ location.

Have waited over year for installation of home. Home just now on site but not set up. Per Clayton homes waycross ga. The land has to be graded again even though concrete foundation has been done and a

Approved. Company always says waiting on installer. But three weeks later. Still no work being done to set up. What can we do to get this resolved. Company always has an excuse but???
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ID
#3530157 Review #3530157 is a subjective opinion of poster.
Location
Jacksonville, Florida
Pros
  • Appearence
Cons
  • Work and sales manager
I have contacted Clayton homes multiple times, I have the dates and times. No one ever returns the calls. They send you to customer services, then say oh you need this department instead and this is who I am forwarding your complaint to. Yet again it has been over 2...
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ID
#3529559 Review #3529559 is a subjective opinion of poster.
Location
Panama City, Florida
Loss
$5000

Poor craftsmanship

Have owned home for one year and already had to have coil replaced and heating and cooling replaced, kitchen cabinet drawers have come apart or broke, siding on home has started to come apart, just poor, poor craftsmanship not to mention main shower door leaks notified them of the problem and was told they would fix it but, thats been over year ago. Would love to join lawsuit..

User's recommendation: Don’t buy from Clayton Homes.

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ID
#3514982 Review #3514982 is a subjective opinion of poster.
Location
Tupelo, Mississippi

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New Reviewer
Clayton Homes - Refusal to finish the job & poor communications with customer!!
Original review updated by user Apr 02, 2022
A few years ago, I designed a home to be built on our farm and we checked out modular home builders for the project; we settled on Clayton Homes of Lebanon, MO., and Austan W. was the salesman we went through. They contracted with Franklin Homes of Russellville,...
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ID
#3454064 Review #3454064 is a subjective opinion of poster.
Location
Lebanon, Missouri
Pros
  • Pretty good quality home except for unfinished work
Cons
  • Take no responsibility for their mistakes
  • Left us without a stove almost a year
  • Poor communications with customer
Preferred solution
Deliver product or service ordered

Fire hazard

I've had several complaints. You sold me a lemon. Wires were hooked up wrong and every pipe in the wall leaked black mold. In the first year! You were slick enough to say oh it's been a year if u have a fire hazard it's now your problem I still have the claim numbers but 50 dollars deductible for each claim. I had atleast 5. After the first year telling u sparks came out of plugs the actual plugs came out of the walls.

User's recommendation: Don't trust vanderbilt or clayton homes.

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ID
#3390112 Review #3390112 is a subjective opinion of poster.
Location
Newport, Arkansas
Pros
  • Cheap
Cons
  • Cheap
  • Set up crew
  • Workers work for 3 hrs shoddy work
Clayton Homes - Worst service in history
Clayton Homes - Worst service in history
Clayton Homes - Worst service in history
Clayton Homes - Worst service in history
Clayton Homes - Worst service in history
Clayton Homes - Worst service in history
Run fromI his company is the worst in history. I wish we could start over and we could do a stick build rather than deal with Clayton Homes. They lie, they are disrespectful, they are rude, and steal. Once we closed on our home we were treated like *** They got our...
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ID
#3379713 Review #3379713 is a subjective opinion of poster.
Location
Marengo, Ohio
Pros
  • Initial greeting
Cons
  • Horrible management
  • Poor quality cabinetry in kitchen and wet areas
  • Deceptive sales and poor sales-client communication
To start with it took forever to find a home we liked because they refused to order any of the ones they were supposed to cary at that location, we were forced to settle on something we didnt want, the contractor they hired decided to build a hill behind our home and...
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1 comment
#2138244

My Facebook account has been locked please recovery

ID
#3366796 Review #3366796 is a subjective opinion of poster.
Location
Scottsburg, Indiana
Cons
  • Horrible management
  • What we actually ended up with
  • Cheaply made

Toxic Mold

Clayton Homes - Toxic Mold
Clayton Homes - Toxic Mold
Clayton Homes - Toxic Mold
Clayton Homes - Toxic Mold
Clayton Homes - Toxic Mold
Clayton Homes - Toxic Mold
There is every type of Toxic Mold in this Unsafe Home.The home has been test there is one mold in there that will wipe your DNA Away.I have been so sick I have sores,ears bleed,nose bleeds,kidney's hurt ,my muscles hurt so bad I cant walk.Im now living in a tent behind that safe Dwelling Clayton Homes of Easley promised..I'm looking for damn good Attorney.

User's recommendation: Stay Far Away Do Not Buy.

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2 comments
#2138689

Those look like bed bug bites.

#2138750
@PissedConsumer2138689

Yes they do

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Featured
ID
#3356841 Review #3356841 is a subjective opinion of poster.
Location
Greenville, South Carolina

Poor quality

I would not let them build a dog house. We bought what supposed to be the top of the line home unless you know how to fix everything and want to redo all there poor Workmanship then this is the house for you. Run!!!!!

User's recommendation: *** no.

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ID
#3307388 Review #3307388 is a subjective opinion of poster.
Location
Knoxville, Tennessee

Not satisfied undone work

Clayton Homes - Not satisfied undone work
Almost had my home for a year still waiting for Toni Smoak from Walterboro Clayton Mobile Homes of SC., to fix my tub and my bathroom ceiling from mold. She is very unprofessional when it comes to finishing work. My mobile home is paid in full so she could of at least finish the job. TikTok is next. I guess by taking my review from her site will stop me the only thing that will stop if she fixes my tub and ceiling.

User's recommendation: Tell them to go to another company.

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ID
#3305011 Review #3305011 is a subjective opinion of poster.
Location
Walterboro, South Carolina
Cons
  • Ceiling and tub need to be replaced

Water line leaks due to the staples they use while building the home

We moved into our brand new home in April 2021. Have had roof leaks and a few other things. Now we have water lines that have been leaking and currently have fans and a dehumidifier going as Stanley Steamer was finally sent here to help with the moisture, mold and 4-6 inches of water under the house!

User's recommendation: Stay away!

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1 comment
#2130579

Thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously.

Please contact us at customeradvocacy@claytonhomes.com so we can document your concerns. We look forward to hearing from you.

ID
#3285271 Review #3285271 is a subjective opinion of poster.
Location
Milford, Delaware
Pros
  • Design of home
Cons
  • Poor customer service
  • Bad manufacturing
  • How they sold us a damaged defective home
Preferred solution
Some sort of monetary relief.

New home leaks different places and floor has dips in itcalled came out and out put gray black stuff init all over roof glues shingles they said warrenty ran out wont fix

Clayton Homes - New home leaks different places and floor has dips in itcalled came out and out put gray black stuff init all over roof glues shingles they said warrenty ran out wont fix
Clayton Homes - New home leaks different places and floor has dips in itcalled came out and out put gray black stuff init all over roof glues shingles they said warrenty ran out wont fix
Leaking roof over over still wont fix gray and black stuff over a great portion of roof still leaks even though on going problem they said warrenty out need a roof new home took out extended warrenty dont do roofs floors have dips and nails showing shower doors dont close completely

User's recommendation: Check home really well before buying.

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1 comment
#2130580

Thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously.

Please contact us at customeradvocacy@claytonhomes.com so we can document your concerns. We look forward to hearing from you.

ID
#3283651 Review #3283651 is a subjective opinion of poster.
Location
New York, New York

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