Clayton Homes

Not even 2 yrs after being in our new Clayton home our water shut off valve they installed busted and we had 2 inches of water in every room. (Pictures or water attached) gladly we had protection and had our own shut off valve installed when home was delivered or who knows how much more damage would have taken place. Luckily we have insurance but for their warranty to only last 1 year without purchasing the extended warranty they won't do anything about we we have to go through the insurance. Now we are in limbo with insurance and don't know what they will cover yet, we need all floors replaced because now they are warping, and at least a foot of wall on all our walls replaced. I am beyond peeved of how shotty this place is. Not only that but wall sockets are crooked the linoleum floors looks dirty within minutes after I clean it and the draws get off track so often because the hardware is subpar. I'm sure there are a lot more wrong but that's all I can think of so far. We worked hard to afford this after losing everything including 3 of our 4 dogs in our house fire which is why we purchased this home.

Clayton hired a GC to bid work to get my property ready, first he underbid it, then we went back to the loan company and got another 15,000 and he still didnt do everything discussed, the septic people tore my yard up in areas they should have not even been, now the septic is keeping my yard a muddy mess, because they didnt clear trees for the sun to dry anything up. We paid 6 grand for just tree clearing, and still they say it didnt include "those: trees. The GM has taken no accountability for this mess. They basically stole money from a 70 year old Marine Veteran's retirement home. Because now we have to fix it. Clayton charged us $40,000 in construction cost, at first the quote for construction was 28,000 then they were short so we went back to the finance company and got the the rest. The contractor they hired still under bid this job so he cut corners and we are left with a mess of a yard, the manager Sonny Bomar refuses to do anything about it. They have made my retirement home a nightmare, They should have bid to remove enough trees so sun got in to dry up where the septic sprays, we were supposed to have 2 sprayers at each corner of the property, we now have 3 and one is about 30 feet from my HOUSE. We have had to bring dirt in to try and fix this mess, we are cutting trees down to let sun in. I would like them to finish this job. We were supposed to get a metal culvert, they decided to give us plastic. The Contractor decided to move our house back 15 feet without consulting us. As far as the house, walls are leaning ( addressed by clayton and fixed ) kitchen cabinet doors keep falling off, Our clothes closet total fell off the wall. All I have ever wanted is for Sonny to say yes we will come fix it so the septic drys by cutting small trees, yes we will reimberse you for the work you already completed plus we will come finish the messed up back yard. But we all know they wont. Because thats what they do. They left my home a muddy mess and excuse after excuse, they took retirement money from a 70 year old Veteran. In the end our home will be beautiful BECAUSE OF US. I hear by state Clayton does not now or ever have permission to use my name or home in anything related to clayton or any of there businesses.

After we had lost our last home to a house fire we spent a long time building funds to purchase a home and we went with Clayton as it was all we could afford at the time. The process for the move in was relatively painless but we had Clayton service people over to fix sub flooring issues. Now less then 2 years later their water shut off valve busted and left us with 2 inches of water in our home. Now we have to deal with insurance to get all the floors ripped out and fixed but that's the thing our home is not even 2 yrs old and their water cut off valve fails. I hardly call that worth the $60,000 I will be paying off for this shotty home. It's a good thing we had our own shut off valve installed at our water pipe outside or we would have had worse damage. A week and half later now our insurance is working on putting our claim on and our floors are warping and walls are warping.

Clayton hired a GC to bid work to get my property ready, first he underbid it, then we went back to the loan company and got another 15,000 and he still didnt do everything discussed, the septic people tore my yard up in areas they should have not even been, now the septic is keeping my yard a muddy mess, because they didnt clear trees for the sun to dry anything up. We paid 6 grand for just tree clearing, and still they say it didnt include "those: trees. The GM has taken no accountability for this mess. They basically stole money from a 70 year old Marine Veteran's retirement home. Because now we have to fix it.

The video of one of the kitchen drawers will you the trash they supply customers. My husband and I have lived in the home since ~ 3/6/21. Had to contact the state for an inspection before correction of issues (uneven ceiling - 2nd half 1-1/2 below 1st half among other issues) was made prior to our being able to move in. During the inspection the inspector checked the roof and found more than 12 raised shingles that had to be replaced. The kitchen drawer has one front corner that is sq cut with flimsy staples the other 3 - 45 degree cut corners has absolutely NOTHING but the flimsy track to hold together. The vinyl(?) film covering the cabinets (Durocraft-specific to Clayton) is so thin that tears are occurring with normal use. The can lights at the fireplace is off-centered they told me to hire a contractor they can do wonders but Clayton can do nothing about it.

..Closed escrow June 2020- noted cracked tile pan and tiles falling from master shower interior. Contacted the builder, Karsten Homes, who sent a factory contractor to review problem. Our tile pattern was discontinued so the contractor got the factory to approve his labor and we paid $1,000 on commercial retail tile seller. During install the contractor's wife was killed in an auto accident. He disappeared for over 6 weeks, meanwhile, leaving all of his tools and buckets open. He returned to restart the job and was called away again. This time he was gone for a really long period. We contacted Karsten Homes and were notified that he had died from Covid, unfortunately leaving the project undone. Neither Karsten Homes or Clayton Homes would honor the completionn of work stating we were now "out of warranty". Actually got an investigative reporter from ABC 15 in Phoenix and they tried like *** to seek resolution. They even contacted Clayton at their Tennessee offices and were not given the courtesy of a return email or call. We ended up having to take out a line of credit loan and handle the shower replacement ourselves to the cost of $12,000.00 Item #2 400 sq ft of our Certainteed shingle roof blew off and caused water intrusion into the master bedroom and master bathroom. We ended up asking 2 local roofing companies to perform a forensic investigation and determine why a roof that is only 2 1/2 years old became defective. They determined that shingles were nailed down with minimal nails, shingles were installed upside down and that the material was "seconds" as the shingles were cracked, brittle and delaminating. We contacted the Karsten factory again and were advised that they installed Certainteed shingles at the warehouse and they sent us a form to complete...it turned out to be a "Class Action Lawsuit" registration as these shingles were defective and part of the legal action. We went after the extended warranty company who handles defect claims for Clayton and basically had to strong arm them into admitting that the roof system was defective. The provided a check for $10,983.79 which in no way covers the full cost of the roof replacement. We have to pick up the difference of $12,000.00 to complete the roof completion which is pending. We recently sold our second car for $11,300.00 to cover this loss. Item #3 The construction pad was never prepared professionally and we have had some serious settling issues necessitating adding more piers and pylons. The house is 3 years old and has now been leveled 6 times at a collective cost of close to $7,000.00 Item#4 During escrow period we were given an estimated purchase breakdown and from the time of the estimate to our actual signing, Clayton raised the cost of the land by $20,000 stating that they had underestimated the current market. Item #5 We were provided a construction loan package by Clayton and were referred to On Q Financial to work with a lender. 72 hours prior to closing the lender called us to advise that they would have to raise the interest rate by 0.5% as they considered our home to be a "SECOND HOME" We were transplants from out of state however, our primary property in the other state had been sold and we were using sales funds for our equity downpayment. The Clayton home was slated to be owner occupied at close of escrow. Both spouses were on the deed as joint tenant. One of us stayed behind in the other state to finish out retirement and rented a bedroom from a family friend. We kept asking why we were being assessed an additional 1/2% as we owned no other property except the one in escrow and each time we got a different answer as to why. It never made any sense to us but we were only 3 days away from closing. We even contacted our sales man at Clayton to educate us on Arizona mortgage law as we still did not think we should be assessed for a "second Home". Two years later after escrow closure, it turns out that the Clayton Homes sales man now works for On Q Financial. (coincidence or sly maneuver? ) What banking institution can we contact to report the "second home" issue as we have been advised by numerous banks and mortgage lenders in our area that what happened to us was unlawful?

This was to be our retirement home, it is now our nightmare, they took our beautiful piece of property and turned it into a swamp, the contractor didn't do his job when researching what we needed, now we are having to take out 20 to 40 trees to insure the ground can stay somewhat dry. We have leaning walls, cabinets doors are falling off, and our closet collasped. Our driveway turns into a muddy mess when it gets wet. And they tore our yard up and refuse to fix it. We paid $40 grand in just construction cost and they wont show me where that was spent, they just keep saying we spent more and didn't charge you. They put a 3 ton ac on a 2500 sq ft house, when everyone I call says it has to be a 5 ton.