Clayton Homes Reviews and Complaints | claytonhomes.com @ Pissed Consumer

Most helpful review

New Reviewer

Jul 14, 2018 nathan m Uop

Class action lawsuit

Among other things many other things for 4 years are AC unit has not been working properly. Every summer a tech is out here at least twice because the a coil freezes to a block of ice. Well upon changing furniture around in my youngest son's room who's not even 2, I...

View full review

129 comments

May 02, 2022 Jelani Dwr #2177358

I had the same problem with a Clayton home - an AC freezing up each summer. It took 2 years to finally find the problem (after replacing nearly everything in the system).

The repair company that initially installed and maintained the unit finally found that the hoses and connections in the original build of the basic home had been made improperly. After replacing all the manufacturer lines and connections the problem went away and has not occurred since.

It seems that Clayton manufacturing had taken no time during construction to actually inspect, install or test any components they had installed. This was only one of MANY problems we have had with this home over the years, but possibly it might help you.

0 0

View more comments

#1303544

Location

Newport News, Virginia

Service

Clayton Homes House Construction

Reason of review

Bad quality

May 15, 2022 PissedConsumer3578349 of Philadelphia, PA

Poor craft men ship

I would like to join a class action lawsuit. A/C freezes over, had fix multiple times. Pluming plastic for both hot and could used metal curved fittings instead of elbows break and leak. Huge water bills and repairs. Holes in floor hidden under tile. All kinds of issues. Bought in 2009 nothing but problems.

User's recommendation: Don’t buy get a full inspection.

View full review

#3578349

Location

Philadelphia, Pennsylvania

New Reviewer

May 04, 2022 Melinda S Nxe of Gainesville, FL

Faulty windows

3.0

I have springs popping out of my windows I can not open 3 of my windows or they slam nothing to hold them

User's recommendation: Ask for better windows.

View full review

#3542016

Location

Buckeye, Arizona

Pros

Friendliness
Seller

Preferred solution

Let the company propose a solution

New Reviewer

May 04, 2022 Myja L

Nightmare and it's not even over yet

1.0

Update by user May 04, 2022

Contacted Clayton to get an updated on 5/3/2022 - got a response on 5/4/2022 and was told the exact same thing I was told on March 16 (The contractor will be out next week to dig footings than we can order the inspection. We still have the stemwall to build, post...

View full review

#3541236

Location

Mesa, Arizona

Pros

Floorplans

Cons

Communication

Loss

$2400

Preferred solution

Refund for the easement, a price reduction to reflect the advertised price of the home at the time of purchase, a solid completion date, concessions for closing costs and reasonable/professional communication from the Mesa, AZ location.

Apr 30, 2022 PissedConsumer3530157 of Jacksonville, FL

Have waited over year for installation of home. Home just now on site but not set up. Per Clayton homes waycross ga. The land has to be graded again even though concrete foundation has been done and a

1.0

Approved. Company always says waiting on installer. But three weeks later. Still no work being done to set up. What can we do to get this resolved. Company always has an excuse but???

View full review

#3530157

Location

Jacksonville, Florida

Pros

Appearence

Cons

Work and sales manager

Apr 30, 2022 PissedConsumer3529559 of Panama City, FL

Leaking and install of A/C when building. Failing sub-floors that had to be replaced with correct materials.

1.0

I have contacted Clayton homes multiple times, I have the dates and times. No one ever returns the calls. They send you to customer services, then say oh you need this department instead and this is who I am forwarding your complaint to. Yet again it has been over 2...

View full review

#3529559

Location

Panama City, Florida

Loss

$5000

Apr 25, 2022 PissedConsumer3514982 of Tupelo, MS

Poor craftsmanship

Have owned home for one year and already had to have coil replaced and heating and cooling replaced, kitchen cabinet drawers have come apart or broke, siding on home has started to come apart, just poor, poor craftsmanship not to mention main shower door leaks notified them of the problem and was told they would fix it but, thats been over year ago. Would love to join lawsuit..

User's recommendation: Don’t buy from Clayton Homes.

View full review

#3514982

Location

Tupelo, Mississippi

New Reviewer

Apr 02, 2022 Joyce R Qen

Refusal to finish the job & poor communications with customer!!

1.4

Original review updated by user Apr 02, 2022

A few years ago, I designed a home to be built on our farm and we checked out modular home builders for the project; we settled on Clayton Homes of Lebanon, MO., and Austan W. was the salesman we went through. They contracted with Franklin Homes of Russellville,...

View full review

#3454064

Location

Lebanon, Missouri

Pros

Pretty good quality home except for unfinished work

Cons

Take no responsibility for their mistakes
Left us without a stove almost a year
Poor communications with customer

Preferred solution

Deliver product or service ordered

Mar 08, 2022 PissedConsumer3390112 of New York, NY

Fire hazard

I've had several complaints. You sold me a lemon. Wires were hooked up wrong and every pipe in the wall leaked black mold. In the first year! You were slick enough to say oh it's been a year if u have a fire hazard it's now your problem I still have the claim numbers but 50 dollars deductible for each claim. I had atleast 5. After the first year telling u sparks came out of plugs the actual plugs came out of the walls.

User's recommendation: Don't trust vanderbilt or clayton homes.

View full review

#3390112

Location

Newport, Arkansas

Pros

Cheap

Cons

Cheap
Set up crew
Workers work for 3 hrs shoddy work

Companies Similar to Clayton Homes

Mar 03, 2022 PissedConsumer3379713 of Marengo, OH

Worst service in history

1.4

Run fromI his company is the worst in history. I wish we could start over and we could do a stick build rather than deal with Clayton Homes. They lie, they are disrespectful, they are rude, and steal. Once we closed on our home we were treated like *** They got our...

View full review

#3379713

Location

Marengo, Ohio

Pros

Initial greeting

Cons

Horrible management
Poor quality cabinetry in kitchen and wet areas
Deceptive sales and poor sales-client communication

Feb 25, 2022 PissedConsumer3366796 of Scottsburg, IN

Trouble from Day 1 and only getting worse

1.1

To start with it took forever to find a home we liked because they refused to order any of the ones they were supposed to cary at that location, we were forced to settle on something we didnt want, the contractor they hired decided to build a hill behind our home and...

View full review

1 comment

Feb 25, 2022 Jay B Ual #2138244

My Facebook account has been locked please recovery

0 0

#3366796

Location

Scottsburg, Indiana

Cons

Horrible management
What we actually ended up with
Cheaply made

Feb 21, 2022 PissedConsumer3356841 of Greenville, SC

Toxic Mold

1.0

There is every type of Toxic Mold in this Unsafe Home.The home has been test there is one mold in there that will wipe your DNA Away.I have been so sick I have sores,ears bleed,nose bleeds,kidney's hurt ,my muscles hurt so bad I cant walk.Im now living in a tent behind that safe Dwelling Clayton Homes of Easley promised..I'm looking for damn good Attorney.

User's recommendation: Stay Far Away Do Not Buy.

View full review

2 comments

Feb 27, 2022 PissedConsumer2138689 #2138689

Those look like bed bug bites.

0 0

View more comments (1)

Featured

#3356841

Location

Greenville, South Carolina

Feb 01, 2022 PissedConsumer3307388 of Knoxville, TN

Poor quality

I would not let them build a dog house. We bought what supposed to be the top of the line home unless you know how to fix everything and want to redo all there poor Workmanship then this is the house for you. Run!!!!!

User's recommendation: *** no.

View full review

#3307388

Location

Knoxville, Tennessee

Jan 31, 2022 PissedConsumer3305011 of Beaufort, SC

Not satisfied undone work

Almost had my home for a year still waiting for Toni Smoak from Walterboro Clayton Mobile Homes of SC., to fix my tub and my bathroom ceiling from mold. She is very unprofessional when it comes to finishing work. My mobile home is paid in full so she could of at least finish the job. TikTok is next. I guess by taking my review from her site will stop me the only thing that will stop if she fixes my tub and ceiling.

User's recommendation: Tell them to go to another company.

View full review

#3305011

Location

Walterboro, South Carolina

Cons

Ceiling and tub need to be replaced

Jan 24, 2022 PissedConsumer3285271 of Milford, DE

Water line leaks due to the staples they use while building the home

We moved into our brand new home in April 2021. Have had roof leaks and a few other things. Now we have water lines that have been leaking and currently have fans and a dehumidifier going as Stanley Steamer was finally sent here to help with the moisture, mold and 4-6 inches of water under the house!

User's recommendation: Stay away!

View full review

1 comment

Feb 08, 2022 ClaytonHomesCares #2130579

Thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously.

Please contact us at customeradvocacy@claytonhomes.com so we can document your concerns. We look forward to hearing from you.

0 0

#3285271

Location

Milford, Delaware

Pros

Design of home

Cons

Poor customer service
Bad manufacturing
How they sold us a damaged defective home

Preferred solution

Some sort of monetary relief.

Jan 24, 2022 PissedConsumer3283651 of New York, NY

New home leaks different places and floor has dips in itcalled came out and out put gray black stuff init all over roof glues shingles they said warrenty ran out wont fix

Clayton Homes - New home leaks different places and floor has dips in itcalled came out and out put gray black stuff init all over roof glues shingles they said warrenty ran out wont fix

Leaking roof over over still wont fix gray and black stuff over a great portion of roof still leaks even though on going problem they said warrenty out need a roof new home took out extended warrenty dont do roofs floors have dips and nails showing shower doors dont close completely

User's recommendation: Check home really well before buying.

View full review

1 comment

Feb 08, 2022 ClaytonHomesCares #2130580

Thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously.

Please contact us at customeradvocacy@claytonhomes.com so we can document your concerns. We look forward to hearing from you.

0 0

#3283651

Location

New York, New York

Brands Related to Clayton Homes

See all related companies

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Style and Design	3/5
Location	2/5
Price Affordability	2/5
Insurance Plans Acceptance	2/5
Staff	2/5

Clayton Homes Reviews

Clayton Homes Overview

Rating Details

Contact Clayton Homes Customer Service

Top Clayton Homes Reviews

"Poor Quality Kitchen Cabinets"

"Nightmare and it's not even over yet"