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CMH won’t honor warranty.

So Ive had a creaking floor in the living room since installed. The demo model did it to but they said they would fix it. Not only did they not its gotten worse. They didnt remove tar tape from shingles before installing and now the roof leaks. Several pieces of trim has fallen off the walls, and now there are speed bumps in the bathroom floor with no signs of water. This home is junk. Tired of it. Bought brand new in 2016 and they wont honor the warranty.

User's recommendation: Go with deer homes.

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1 comment
#1901781

Hi Jennie, we sincerely appreciate you sharing this feedback regarding your experience. Please email us at CAT@ClaytonHomes.com with your name and phone number, as well as location of purchase and serial number for the home (located on the data plate that is usually found under the kitchen sink). We look forward to hearing from you.

ID
#2084162 Review #2084162 is a subjective opinion of poster.
Product
Clayton Homes Mobile Home
Preferred solution
Let the company propose a solution

Poorly made

The mechanical parts of my windows broke from not being installed properly. I called customer service 6 times to see if we can resolve the issue. They told me that they were out of warranty. I've had the house built two years ago. This is one of the things that have been wrong with the house. They have poor customer service and the homes are poorly built. Don't waste your money on this company.

User's recommendation: Don't waste your money.

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1 comment
#1899489

Hi Denise, we sincerely appreciate you sharing this feedback regarding your experience. Please email us at CAT@ClaytonHomes.com with your name and phone number, as well as location of purchase and serial number for the home (located on the data plate that is usually found under the kitchen sink). We look forward to hearing from you.

ID
#2076008 Review #2076008 is a subjective opinion of poster.
Product
Clayton Homes Fleetwood Mobile Home
Pros
  • Floor plans of homes on clayton sales lots
Cons
  • Poor customer service
  • Poor quality of home that was delivered
Preferred solution
Deliver product or service ordered

Costomer service

They will not fix my new home it is 7 months old and it has several problems and they will not fix. They are not a company you want to do business with stay away

User's recommendation: Do not buy a home from these people.

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1 comment
#1893818

Hello, we sincerely appreciate you sharing this feedback regarding your experience. Please email us at CAT@ClaytonHomes.com with your name and phone number, as well as location of purchase and serial number for the home (located on the data plate that is usually found under the kitchen sink). We look forward to hearing from you.

ID
#2056431 Review #2056431 is a subjective opinion of poster.
Location
Lexington, Tennessee
Product
Clayton Homes Mobile Home
Pros
  • Theyre good at deceiving
Cons
  • Will never deal with them again
Clayton Homes - Complaint
Clayton Homes - Complaint
Clayton Homes - Complaint
Clayton Homes - Complaint
Clayton Homes - Complaint
Clayton Homes - Complaint
My husband and I sat down with a sales associate in June of 2019 to talk to about ordering home we had actually already made a $1000 nonrefundable deposit on a modular home at a different dealership but because I had seen a home online that I liked and wanted to talk...
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1 comment
#1893817

Hello, we sincerely appreciate you sharing this feedback regarding your experience. Please email us at CAT@ClaytonHomes.com with your name and phone number, as well as location of purchase and serial number for the home (located on the data plate that is usually found under the kitchen sink). We look forward to hearing from you.

ID
#2055777 Review #2055777 is a subjective opinion of poster.
Location
Roselle, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
NEVER EVEN THINK ABOUT PURCHASING A HOME FROM THEM.Clayton Homes sent 15 crews to fix my floors and they are still bad !!!! Please feel free to call me ( James Nabors) if you would like to hear more @ 850-443-****. Thanks p.s. They were VERY RUDE !!! User's...
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2 comments
#1893816

Hi James, we sincerely appreciate you sharing this feedback regarding your experience. Please email us at CAT@ClaytonHomes.com with your name and phone number, as well as location of purchase and serial number for the home (located on the data plate that is usually found under the kitchen sink). We look forward to hearing from you.

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ID
#2050464 Review #2050464 is a subjective opinion of poster.
Location
Cedar Grove, Florida
Service
Clayton Homes House Construction
Cons
  • Having to fix a brand new home
  • Horrible management
  • Cheaply made but appears well made for a few months
Loss
$15000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Your houses are overpriced for what they are built

Your houses are overpriced for what they are built I purchased a house in Sweetwater Tennessee the first house was damaged so bad they had to replace it when I got the invoice for the second house we found out that the dealership pay the $34,000 for this house they sold to me 49,000 thats a pretty good Mark up and then when they put the septic tank the powerline clean on the land they did not do a good job because the pad failed they have to redo everything twice I end up giving them $62,000 after $6000 down payment so for this kind of money you would think that we would be in the house we sign papers on 9/17/19 To this day we still not in it they still blame us for the corny crack sealant and busted walls we in up cleaning the rest of the land they got pay for and there contract Clayton Homes in Sweetwater Tennessee is not a good company to work with I would not Recommend them to no one are Clayton Homes Not one person in the company has said it was the salesman fault that they let this happen they blame it on everyone else but the salesman that was supposed to be in charge we got a new contract signed by the CEO and the sales person and the sales person is still not wanting to honor the contract the way it states this is why I said Clayton Homes is full of smoke the CEO his boss should make sure that he is followed it to the letter no answer or reply back from the CEO got him on video tape and audio say that he was taking full responsibility a full charge of it not happening

User's recommendation: Runaway.

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ID
#2017814 Review #2017814 is a subjective opinion of poster.
Product
Clayton Homes Mobile Home
Pros
  • In general i like my home
Cons
  • Poor install
  • Having to fix a new home
  • Service
Loss
$5000
Preferred solution
Rock on my driveway Wash machine and dryer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Update by user Jul 25, 2020

Clayton has done nothing to resolve this issue

Original review posted by user Jun 25, 2020
Bought the home new in 2016. Last year, 2019, the floor in the bathroom fell through due to the set up people not connecting the bathtub drain at all. Therefore the water ran under the floor for 3 years when taking a...
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3 comments
#1901527

Do you also have a creaking living room floor? I’ve had the same issues as you. This home is junk and they won’t honor the warranty!

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ID
#2012766 Review #2012766 is a subjective opinion of poster.
Product
Clayton Homes The Breeze Mobile Home
Pros
  • Floor plans
Cons
  • Cheaply made
  • Cheaply made but appears well made for a few months
Loss
$5000
Preferred solution
Let the company propose a solution

Incompetence of manager and "project manager"

Lies, lies and more Lies! Clayton homes of Hendersonville nc. IS A COMPLETE JOKE! THEY NEVER KEEP THE PROMISES THEY MAKE OR RETURN PHONE CALLS. ONE PERSON DOESN'T HAVE A CLUE WHAT ANYONE ELSE IS DOING! WILL NOT PROVIDE ANSWERS TOO ANY QUESTIONS. NOW THE MANAGER IS POUTING LIKE A TWO YEAR OLD SINCE WE CALLED TO GET Problems FIXED AND RESOLVED. RUN Away AS FAST AS YOU CAN.
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2 comments
#1893475

Did you buy in Effingham ill because there manager also acts like a 2yr old. Worse company on the planet.

#1882792

Hello, we sincerely appreciate you sharing this feedback regarding your experience. Please email us at CAT@ClaytonHomes.com with your name and phone number, as well as location of purchase and serial number for the home (located on the data plate that is usually found under the kitchen sink). We look forward to hearing from you.

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ID
#2007388 Review #2007388 is a subjective opinion of poster.
Location
Sheboygan, Wisconsin

Still waiting after 2 year still no house

Been wait over 2 years and still cant get house company to do anything still no housestay as fall away as u can everything out of there mouth r lies

User's recommendation: Stay away.

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1 comment
#1882365

Hello. We sincerely appreciate you sharing this feedback regarding your experience.

Please email us at CAT@ClaytonHomes.com with your name and phone number, and the issues you are experiencing so we can look into the matter. We look forward to hearing from you.

ID
#2006399 Review #2006399 is a subjective opinion of poster.
Location
New York, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pour customer service from factory and sales and sales managers

They tore my house up on the livery because they did not cut the driveway in like Post to 14 foot wide driveway for a 16 foot trailer got 23 cracked ceilings eight busted walls I sign papers 9 17 2019 before Thanksgiving Ive been after them to fix things and make it right they were supposed to remove the trash still there to this day 4 24 2020 they make it like its my fault me and my wife we been cleaning up ourselves and they got paid for it all they care about is Lyon their pockets they have no customer care not even want to compensate us for all the time and money spent Out of all pocket when we paid them $62,000 for the home and for the job so we are out weeks of lost wages Cleaning up they have tore up the fence on the property line push trees over the property line and tow up neighbors trees and Have not fixed it to this day they dont care about your property or anyone elses The home office doesnt care either I talk to the GM he doesnt care just be aware of Clayton Homes make sure that you put in detail your contract when they gonna start and when you gonna be in your house and make it clear if not they wont finish what they start do you houses or is it that well-built to start off with Clayton home had a good name all it is now is a smokescreen and a way to line their pockets they advertise the customer comes first I havent seen it yet all Ive seen in one run around after another Ive got a log that I have kept go to Clayton Homes Sweetwater YouTube check out the videos and see if Im telling a lie or not beware of Clayton Home
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ID
#1988544 Review #1988544 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee

Galvanized water connections

We moved into our new home from Clayton a little over a year ago. Not a pleasing experience at all. Everything went wrong as soon as our home arrived. The thing that concerns me most were the galvanized fittings used on our fresh water lines. I was told they have been using galvanized fittings for years, they did not know it was a health risk or against any code. If you have a Clayton Home you may want to check.

User's recommendation: Save your money and build.

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1 comment
#1878857

Hi Bart, thank you for reaching out to us. We take customer concerns very seriously, and would like to assist you.

Do you have your homes serial number so we can look into this matter?

You can contact us via email at CAT@Claytonhomes.com. We look forward to hearing from you.

ID
#1985370 Review #1985370 is a subjective opinion of poster.
Location
Harrisonburg, Virginia

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Verified Reviewer

Substandard quality

All cabinets and baseboards are simply MDF covered with paper. Needless to say, these do not hold up. They peel, and any moisture (they are in kitchen and bath) damages them. I had never heard of paper covered materials before. I bought my house new in 2015.

User's recommendation: Check quality and workmanship out thoroughly.

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1 comment
#1881625

Hi Marty. We sincerely appreciate you sharing this feedback regarding your experience.

Please email us at CAT@ClaytonHomes.com with your name and phone number, as well as location of purchase and serial number for the home (located on the data plate that is usually found under the kitchen sink). We look forward to hearing from you.

ID
#1984188 Review #1984188 is a subjective opinion of poster.
Product
Clayton Homes Mobile Home
Pros
  • In general i like my home
Cons
  • Poor quality and durability of cabinets and baseboards
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor Quality Kitchen Cabinets

Clayton Homes - Poor Quality Kitchen Cabinets
Clayton Homes - Poor Quality Kitchen Cabinets
Clayton Homes - Poor Quality Kitchen Cabinets
I bought a Clayton Home in April 2016. I am generally pleased with the house but the cabinetry is MDF with pressed paper. I can't imagine why anyone would use pressed paper in wet areas. It now looks terrible, around the door handle under the kitchen sink the paper has worn off and is now down to the bear MDF. My house is just 4 years old. I would appreciate a response from Clayton on what could be done to repair or replace these cabinets.

User's recommendation: Great homes but check the finish on cabinets in wet areas. If they are covered in pressed paper...don't buy it or find out if a different finish is available.

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1 comment
#1881630

Hi Janet. We sincerely appreciate you sharing this feedback regarding your experience.

Please email us at CAT@ClaytonHomes.com with your name and phone number, as well as location of purchase and serial number for the home (located on the data plate that is usually found under the kitchen sink). We look forward to hearing from you.

ID
#1984043 Review #1984043 is a subjective opinion of poster.
Product
Clayton Homes Mobile Home
Pros
  • Well built structure
Cons
  • Poor quality cabinetry in kitchen and wet areas
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trailer not setup properly

Yes bought a trailer in florida clayton homes is over the company Freedom homes we bought from. The trailer has been unlevel every since we bought it. I have contacted freedom and clayton several times nothing has been done. We bought it in march of 2019. Nothing was down right nothing we asked them to do has been done. Everytime I talk to clayton they say they will return my call but have yet to receive it. The trailer isn't worth what we paid for it some of the trimming is already coming a loose.

User's recommendation: Not recommended unless you want problems.

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1 comment
#1875323

Hi Crystal. We sincerely appreciate you sharing this feedback regarding your experience.

Please email us at CAT@ClaytonHomes.com with your name and phone number, as well as location of purchase and serial number for the home (located on the data plate that is usually found under the kitchen sink. We look forward to hearing from you."

ID
#1898688 Review #1898688 is a subjective opinion of poster.
Product
Clayton Homes Mobile Home
Pros
  • House itself
Cons
  • Will never deal with them again
  • Cheaply built
Loss
$68000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad workmanship bad management

Clayton Homes - Bad workmanship bad management
Clayton Homes - Bad workmanship bad management
They tore my house up on the livery because they did not cut the driveway in like Post to 14 foot wide driveway for a 16 foot trailer got 23 cracked ceilings eight busted walls I sign papers 9 17 2019 before Thanksgiving I’ve been after them to fix things and make it right they were supposed to remove the trash still there to this day 4 24 2020 they make it like it’s my fault me and my wife we been cleaning up ourselves and they got paid for it all they care about is Lyon their pockets they have no customer care not even want to compensate us for all the time and money spent Out of all pocket when we paid them $62,000 for the home and for the job so we are out weeks of lost wages Cleaning up they have tore up the fence on the property line push trees over the property line and tow up neighbors trees and Have not fixed it to this day they don’t care about your property or anyone else’s The home office doesn’t care either I talk to the GM he doesn’t care just be aware of Clayton Homes make sure that you put in detail your contract when they gonna start and when you gonna be in your house and make it clear if not they won’t finish what they start do you houses or is it that well-built to start off with Clayton home had a good name all it is now is a smokescreen and a way to line their pockets they advertise the customer comes first I haven’t seen it yet all I’ve seen in one run around after another I’ve got a log that I have kept go to Clayton Homes Sweetwater YouTube check out the videos and see if I’m telling a lie or not beware of Clayton Homes

User's recommendation: house in brick I’ll be real careful of Clayton Homes and their contract.

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1 comment
#1877607

Yes he is from Tennessee Sweetwater not South Carolina Clayton Homes Sweetwater Tennessee I live in Sweetwater Tennessee

ID
#1889054 Review #1889054 is a subjective opinion of poster.
Loss
$6000
Preferred solution
The whole job done all I wanted to turn the key gravel Waterline and porches